Each step of the project management process is detailed and kept up-to-date in our Quality Management System in compliance with ISO 9001:2008. This set of procedures is a reference for all of our staff and also acts as a training tool for new employees.
It is due to these procedures that our entire team is able to complete its assigned tasks accurately, meet or exceed our clients’ expectations and take the necessary corrective actions where necessary throughout the process.

Quality starts with the careful selection of leading professional translators within the industry. On a daily basis, our quality control team locates, selects and tests translators worldwide, using a rigorously defined procedure. Our approved linguists translate exclusively into their native language and they work within their own socio-cultural environment. This helps to guarantee the highest linguistic quality. Our ongoing quality control dictates that all our linguists’ have their performance continuously evaluated.

In order to objectively measure the quality of translations, our editors apply stringent and uniform evaluation criteria. The results of these assessments information are centralized for access by our internal teams and enable qualitative and quantitative monitoring of the performance of our translators to continually validate their competence over time.

Developing and updating terminology databases is an essential factor in guaranteeing the coherence of various documents and communication media. Specially adapted tools make it possible to deliver a customized solution for every situation and to guarantee the systematic use of client-specific terminology and optimal translation management.